As after taking cooking lessons, thelma bakes a cake for her friend louise's birthday. when louise sees the cake, she says, "wow, that's so sweet. my mom always made a special cake for my birthday, and she would decorate it so elaborately." thelma angrily replies, "well i'm sorry that i didn't decorate the cake extravagantly. i guess i still have a lot to learn about cooking." thelma's response illustrates: a) defensive listening. b) pseudolistening. c) selective listening. d) ambushing. e) literal listening.
Thelma's response illustrates A. Defensive listening
Defensive listening refers to taking an innocent comment or remark as a personal attack.
Louise did not scold Thelma on the way her cake is made, or complain about the differences with her mom's. She remembered the way her mom made it and decided to comment about it.
We can see in Thelma's response that she takes it as an attack on her cooking, to which she becomes defensive by saying that she still has a lot to learn.
The concept of defensive listening refers to the tendency we have to take an innocent comment from someone else as a personal attack to ourselves. Basically, it refers to take a general statement as a personal attack.
In this example, Thelma baked a cake and Louise said her mom would decorate the cake so elaborately. This is a general statement about Thelma's memories of the cakes her mom would made. However, Thelma takes this as a personal attack and responds in a defensive manner saying sorry for not decorating the cake extravagantly. Thus, this would be an example of defensive listening.
its b i looked it up hope u get it right wish u luck